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How we can help transform your business

Transformation Health Check

A comprehensive “whole-of-system” Transformation Health Check

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Consulting & Advisory Services

Expert navigation through the full transformation lifecycle 

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Coaching and Capability Development

Development of core transformation and agility capabilities

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Transformation Health Check

Whether your program is just starting, mid-flight, or at the end of a key milestone, it is essential to understand your team’s current transformation readiness and have an effective plan to close any observed gaps.   

Centric Delta provides a comprehensive “whole-of-system” Transformation Health Check, giving your organisation a scorecard highlighting the current areas of opportunity and recommended steps to achieve full transformation readiness.  Our Health Check provides you with the confidence that your team is setup for program success.

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Consulting and Advisory Services

With broad industry experience, we can partner with your team to help you navigate through the full transformation lifecycle.  Using a collaborative approach, we can assist your team to: 

  • Design the future-state processes and target operating model,  
  • Analyse potential scenarios, benefits, and options,  
  • Develop an optimised program delivery roadmap,  
  • Assemble the right team and structure to drive the transformation,  
  • Or managing the change, risks, and obstacles along the way
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Capability Development

Organisational agility is not only critical for successful business transformations, but more importantly for long-term survival in today’s economy.  To assist in the development of core transformation and agility capabilities, we have collaborated with experts in the field to design coaching and training solutions in the following key areas: 

  • Risk Management 
  • Change Management 
  • Process Improvement 
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Centralisation of branch network for large Australian Financial Services org resulting in >$8M cost savings over 3 years.

Opportunity

  • Large and costly branch network primarily selling and servicing Personal Loans and cross-selling Credit Insurance and Credit Cards.
  • Poor quality and risk governance given lack of operational controls and technology constraints in the decentralised sales environment. 
  • Difficulties remotely managing the variation in performance for 400+ remote sales staff.
  • Large cost challenges in modernising technology across the branch footprint resulting in years of underinvestment and poor system performance and downtime. 
  • Ineffective capability development due to the decentralisation of the workforce and challenges implementing solutions remotely. 

Approach

  • Developed a 3-year, multi-phased strategy to exit the decentralised branch network and implement centralised sales operations, underpinned by an advanced geospatial demand and profit analysis to identify the optimal sequencing of branch exits over time. 
  • Led the ongoing operational transition out of the branch network, while concurrently developing and building a centralised sales target operating model. 
  • The new target operating model included full organisational design, process re-engineering, systems/app customisation and enhancements, data and reporting requirements, governance frameworks and operational readiness planning. 
  • Supported the successful transition to the new target operating model. 
  • Developed and implemented the ongoing quality assurance and performance frameworks to drive improved sales, quality, and regulatory compliance.

Benefits

  • >$8M cost savings over 3 years through a ~35% reduction in resources and fixed-cost overheads. 
  • All Sales targets were met and maintained within 3 months of centralising operations. 
  • Optimised customer and staff experience by significantly reducing effort resulting through improved process automation and digitisation. 
  • Reduced operational risk through more effective risk-based monitoring and supervision.